"new trusted device" validated, but it's still being contested! | Community Mentor Help

elly91 · 2024-12-20T15:11:42.977000Z

Hello everyone. I don't know if it's an E-Bay bug, but I log in 95% of the time from a desktop, ALWAYS THE SAME ONE. I always have to confirm my login with a code received by SMS. I'm fine with that... However, I systematically receive an email afterwards telling me that a new device has logged into my account. But it's always the same one, always at the same IP address! Is there a setting somewhere to confirm so that I won't be asked the question anymore! I'm tired of constantly receiving these emails telling me that "someone" logged into my account when I've already confirmed with an SMS code. Thanks everyone for your replies. Happy holiday season.

Discussions

"new trusted device" validated, but it's still being contested! | Community Mentor Help | eBay France