Buyer's mobile number for follow-up

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Summary: essentiel-anti-nuisibles reported a persistent issue where their phone number is being used for parcel notifications instead of the customer's, causing parcels to be returned uncollected. They expressed frustration with eBay's lack of response, especially after a customer was refunded even though the shipment had been paid for. *miss-tigri* advised communicating directly with the buyer to avoid these issues and also suggested checking an eBay forum discussion for additional solutions.

Message eBay

Hello

I would like to report a problem that I have already reported several times without any changes from eBay

when people choose delivery to a pickup point, when creating the shipping label
It is my phone number and not the customer's, therefore the customer apparently does not receive notification of their parcel

And as a result every week I get parcels returned because they were not picked up

And yesterday the last person who filed a claim was refunded by your services

So I paid for a shipment, and the customer is fully refunded
Do you think this is normal
I don't

Thank you for doing what is necessary to fix this issue

I will send you this same message every day if there is no response from you