Buyer's phone number and email address - shipping slip | Community Mentor Help

melynium_tcg · 2024-11-15T16:59:42.026000Z

Hello everyone, I'm new to Ebay and I'm running into a fairly common problem. I've chosen to offer 2 pickup-point delivery options (Mondial Relais and Chronopost) because it's more convenient for me and because I've been using these 2 services for a long time through other platforms. The problem is that every time, I have to contact my buyer to ask for their email address and phone number for the shipping label and tracking. Some people reply, others don't. This sometimes causes major delays in my shipments and it's becoming a recurring issue... Do you know where I can find this info? Or how I can go about it differently? I thought about putting my own contact details and letting the buyer know by message when the parcel is ready for pickup, but I never get a reply from them and of course sometimes the parcels get sent back to me because they weren't collected... Thanks for your help!

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Buyer's phone number and email address - shipping slip | Community Mentor Help | eBay France