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Buyer's phone number and email address - shipping slip
Summary: melynium_tcg is starting out on eBay and is running into difficulties collecting buyers’ contact information needed for deliveries via Mondial Relais and Chronopost. Their attempts to contact buyers to get their email address and phone number are often unsuccessful, which leads to shipping delays. They are looking for advice on how to overcome this problem, and are considering providing their own contact details for notifications, but that has not resolved the issue of unclaimed returned parcels.
Hello everyone,
I'm new to Ebay and I'm running into a fairly common problem.
I've chosen to offer 2 pickup-point delivery options (Mondial Relais and Chronopost) because it's more convenient for me and because I've been using these 2 services for a long time through other platforms. The problem is that every time, I have to contact my buyer to ask for their email address and phone number for the shipping label and tracking.
Some people reply, others don't. This sometimes causes major delays in my shipments and it's becoming a recurring issue...
Do you know where I can find this info?
Or how I can go about it differently?
I thought about putting my own contact details and letting the buyer know by message when the parcel is ready for pickup, but I never get a reply from them and of course sometimes the parcels get sent back to me because they weren't collected...
Thanks for your help!
