Hello everyone,I'm just at a loss after buying a chainsaw sold as-is for parts; the seller never sent it to me. It says shipped since April 24, but no carrier pickup, and the seller no longer responds. Impossible to get eBay involved via the tabs provided. Thanks for your help.
A dispute for an item not received is possible as soon as the day after the estimated delivery deadline, and within 30 days maximum following that date:
Thanks for your feedback. I understood why I can't open a dispute for item not received: it's because I clicked and started a return process by mistake by choosing the wrong tab, which I then canceled afterward. But the update of the standard tabs, including item not received among others, still hasn't come back. I had called eBay on Saturday morning, where the person told me it would be updated, but so far nothing. It's been 3 weeks since the seller has not replied as far as I'm concerned and I was charged, and I saw their latest reviews, which are the same, does not ship etc...
Unfortunately ,you can only open one dispute per item.
Your only chance would be to have used PayPal as the payment method so you could open a dispute with them .. Possibly check with your bank if you paid by credit card.
max2661953
·2 years agoHello, @dalaet62 ,
You’re now technically unemployed ☠️
koalagris
Mentor2 years agoGood evening @dalaet62
A dispute for an item not received is possible as soon as the day after the estimated delivery deadline, and within 30 days maximum following that date:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%87u&lucenceai=lucenceai&docId=HELP1135
Best regards
dalaet62
OP2 years agoThanks for your feedback. I understood why I can't open a dispute for item not received: it's because I clicked and started a return process by mistake by choosing the wrong tab, which I then canceled afterward. But the update of the standard tabs, including item not received among others, still hasn't come back. I had called eBay on Saturday morning, where the person told me it would be updated, but so far nothing. It's been 3 weeks since the seller has not replied as far as I'm concerned and I was charged, and I saw their latest reviews, which are the same, does not ship etc...
Thanks a lot
*miss-tigri*
Mentor2 years agoHello @dalaet62
Unfortunately ,you can only open one dispute per item.
Your only chance would be to have used PayPal as the payment method so you could open a dispute with them .. Possibly check with your bank if you paid by credit card.