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Subject: Incorrect item received – Request for return and refund
Summary: shekspira9fr reported receiving an incorrect package, a front headlight for a Honda Civic, instead of the rear light for a BMW Grand Tourer F46 he ordered. He wants to make a return and get a refund. francexpressdeal provided a link to the return instructions detailing the procedure to follow to resolve the issue.
Hello,
I placed an order with the seller [Pseudo] for a rear light for a BMW Grand Tourer F46.
However, today I received a package that does not match my order at all: the seller sent me a front headlight for a Honda Civic, which is completely different from the item ordered.
I would therefore like to open a return request. I want to send the item back to the seller and получить a full refund.
Thank you for kindly letting me know the procedure to follow in order to resolve this problem quickly.
Kind regards
francexpressdeal
Mentor11 months agoGood evening @shekspira9fr
follow the return procedure explained here :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=retour&lucenceai=lucenceai&docId=HELP1134