Item broken by the buyer, return request??? | Community Mentor Help

systech23 · 2025-02-06T15:29:40.182000Z

Hello, I sold a used item a few days ago. It had been checked by me. As always before shipping, photos of the item in perfect condition were taken, with the sales sheet printed and visible in the photos. These photos attest to the good condition of the item. I always add photos of the package just before closing it, where you can clearly see the many protections I add (foam, newspapers, etc...). The person who bought the item picked it up quickly, then stayed silent for a week. Then suddenly yesterday morning, I received a message from her, very annoyed: the electrical plug would be bent. When you know the force it takes to bend a plug, it is obvious that it was not in the package that the item was damaged: other much more fragile elements would have broken first. So she is threatening me with an eBay dispute. 4 hours later, while I am still at work, her patience is already at its limit, and she opens the dispute. Shame on me, an unacceptable delay, I understand... And then I discover that eBay only offers me 2 options: refund her and let her keep the item she broke, or agree to pay for the return of the broken item, at my expense. I just asked for help from eBay customer service, and I also discovered in the process that seller protection is... light, to stay with the understatement. In the end, I strongly get the impression that in any case, I'm the one who gets screwed? Thanks, PS: by the same token, if an item I bought doesn't suit me, I break it and send it back, no problem?

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Item broken by the buyer, return request??? | Community Mentor Help | eBay France