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Item declared unavailable after a winning bid.
Summary: gabi1776 won an auction for a box of compasses but ran into a problem during payment, receiving a message saying the item was no longer available. They’re suspicious it might be a scam or a bug, since the item was no longer visible on the site before the auction ended. lingma85 advised contacting customer service, but gabi1776 would rather get help from a human than a robot to sort out this complicated issue.
Hello,
I placed the highest bid for an auction for a box of compasses.
When it came time to pay, I got the message that this item is no longer available, but there are others to discover.
I wasn’t late when I received this message. I tried to pay on the day I received the message telling me that I had won the auction.
However, I had noticed that the compass no longer appeared on the site a few days before the auction deadline.
I received a message informing me that the auction was due.
What happened? Is this a scam attempt or a bug?
Thanks in advance for your reply
lingma85
Mentor3 days agoHello @gabi1776
Your problem seems more complicated than it appears...
Contact Customer Service here---->
eBay Customer Service
Best regards
.
gabi1776
OP3 days agoMadam Sir,
Your reply is nice, but the customer service you are sending me to is a robot that does not handle this kind of question, which, as you say, is more complicated than it seems. I would like to speak to a person by phone or by email.
Thank you for your understanding.
Kind regards
lingma85
Mentor3 days agoYou have to go through there ---> Contact us | eBay
and make all the selections related to your problem to get someone by chat.
otherwise, there’s no phone support anymore.
Best regards