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Return item
Summary: sai-farh reported that the brake master cylinder part ordered for their Ford on eBay does not fit and does not work properly. They want to return the part and get a refund, asking for help with the procedure to follow. *miss-tigri* replied with a link to eBay's return instructions. lingma85 clarified that asking for a return label in Spanish won't help and advised following the instructions provided for the return.
Hello,
I am writing to inform you that I received the Ford brake master cylinder part that I purchased on your eBay site (Order No.: 25-13590-25054, Item No.: 146601162746). Unfortunately, the part does not fit my car and does not work properly.
After trying to install it on my vehicle, I found that the dimensions and technical specifications of the part do not match those of my braking system. I am therefore having difficulty getting the part to work properly.
I would like to know if it is possible to return the part and get a refund. I am ready to provide proof of purchase and photos of the part to show that the part does not fit my vehicle.
Please contact me to discuss the possible options and the procedure to follow for the return and refund.
Thank you for your attention and understanding.
Regards,
3 comments
*miss-tigri*
Mentor10 months agoBonjour
Si l'achat n'est pas conforme,il y a une procédure à suivre pour demander le retour et le remboursement :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7
sai-farh
OP10 months agolingma85
Mentor10 months agoHello @sai-farh
There is no point in asking a Spanish seller for a "return label".
French carriers will never use a document written in a foreign language/Spanish.
Use the instructions in this link for the return---->
Return an item for a refund | eBay
Since your seller is a professional, you will find their contact details in the "about us" section of their profile/feedback.
Regards