Damaged item, does eBay cancel my negative seller feedback? | Community Mentor Help

burgerquizz · 2023-11-02T10:30:13.553000Z

Having received a damaged item, I opened a PayPal dispute. Naive, I agreed to close it when the seller proposed a replacement if I canceled the dispute. Once that was done, the seller no longer replied. PayPal and eBay can't help me, I file a claim, and leave negative feedback for the seller, without insults or defamation. But the feedback is removed, and on the phone, I'm told it must have been judged defamatory. I ask how, I reread the seller's feedback, who has received 20 negative ones in a year, and I don't understand. I won't be refunded, I can't share the experience with other buyers, and eBay seems to wash its hands of it. After more than 20 years on the platform and 100% positive feedback on my side, I feel really cheated.

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Damaged item, does eBay cancel my negative seller feedback? | Community Mentor Help | eBay France