Item marked delivered

Question

Hello. A buyer is telling me that they didn’t receive the parcel, but on Mondial Relay’s website it says the parcel was picked up on December 13. And on the eBay order form it says delivered and picked up. Do I need to refund the buyer?

*miss-tigri* · Accepted Answer

Hello  Isn't the package being returned because it wasn't picked up in time? No reason to issue a refund if the tracking shows delivered, but keep an eye on the tracking anyway.