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Item delivered to the wrong place. What should I do??
Summary: vio-95 reports a shipping address problem on eBay, having received their purchases at a pickup point in Brittany rather than at their address in the Paris region. lingma85 advises changing the shipping address on the site and contacting the seller to ask for the parcels to be resent. vio-95 expresses uncertainty about the process, hoping for direct intervention from eBay support to resolve the situation. koalagris points out that the forum is for users and invites them to contact customer service for further assistance.
This is the second time that my purchase on eBay has been sent to Brittany to a pickup point near my brother’s place. I’ve had two items delivered to his place before, making sure every time for both of these purchases to give my brother’s address!!
And now this is the second time that my items have ended up at the tobacconist pickup point in Brittany, even though (I’m sure I entered my address in the Paris region, ECOUEN 95.)
So how am I supposed to pick up my
purchases ???
I go to Brittany once every two or three years ??
The last time I had to wait two months for my brother to come up to Paris !!
And now I don’t know what to do (it was a purchase I was pretty eager to receive)
What should I do ??
Vio-95.
4 comments
jacquelinedu36
Mentor2 years agoHello,
Contact details > address > delivery address >> name , first name >>> parcel locker address > postal code , City
And if you change delivery method, enter your postal address
lingma85
Mentor2 years agoGood evening @vio-95
1st thing to do--------->
- change your delivery address here--------> https://accountsettings.ebay.fr/uas/addresses
Enter the address of your preferred pickup point...
By doing this, you should receive your parcels without any problem at the address indicated.
As for the parcel sent to the wrong address... logically, no one is going to pick it up and it will be returned to the seller within about 2 weeks after it was dropped off at the wrong pickup point...
- contact the seller to let them know that you would like the parcel to reach you and... since you say the mistake is not your fault... you refuse to pay any additional fees.
Best regards
vio-95
OP2 years agoI have to wait 15 days for:
- my purchase to be returned to the buyer.
- for it to be me who tells the buyer to cover the shipping costs, and send my purchase back to the pickup point closest to my home (I can't manage to open the link you sent me to change the delivery point to the one closest to my home) at their expense!!!?!
(personally, if I were the seller! I would refuse!)
- all that in the hope of receiving? or not receiving my purchase after 3 or 4 weeks. Knowing that I bought these items hoping to receive them very quickly, as stated in the seller's listing: 3/4 days.
- knowing that my address on my eBay account is correct and that it is rather up to you (EBAY customer service) to handle this problem:
- to look for a pickup point as close as possible to the buyer.
- to handle this process, by discussing it with the seller.
- to contact the pickup point and resend the package to my home.
« I hope this conversation via messaging will be read and handled by your relevant departments!
PS: the closest pickup point to my home is coccimarqette in ecouen 95.
Vio-95.
Sent from my iPhone
Sent from my iPhone
koalagris
Mentor2 years agoHello @vio-95
"it’s rather up to you ( EBAY service ) to handle this problem " = You’re here on a forum between users: customer service is at the bottom right in the "help" section...
Regards