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Non-compliant item refunded to the buyer: not returned...
Summary: tri-x54 sold a camera on eBay and quickly refunded the buyer after being informed of undetected defects, without any return guarantee having been set up. Frustrated by the buyer’s lack of response and the difficulty of contacting eBay, tri-x54 is considering leaving the platform. koalagris and madelodie advise him to follow the proper procedures for handling returns and provide links to contact eBay customer service.
Good evening everyone,
I sold my favorite film camera body with its lens a bit too quickly (for €100)
unfortunately the buyer found two defects that I hadn't spotted, I immediately offered to refund,
he started sending me a flood of off-topic messages (I'll repair it, we'll agree on a mutual split of the costs, etc.)
I kept refusing and, annoyed by his insistent rambling, I clicked to issue the full refund
debited from my bank account.
Huge flaw in seller protection on the platform, indeed you can issue a refund without eBay guaranteeing any return.
As of today, I've had no more news from the buyer (I've banned him from my space: I'm angry!
on the eBay site it's impossible to get a phone number to contact an advisor and I can't find where to ask for help, it's not clear at all.
I'm seriously considering leaving the site, I get the feeling that here they roll out the red carpet for petty thieves at the expense of honest sellers.
so I demand from eBay (after review of my case) the full reimbursement of the sale of the item,
evening greetings,
Tri-x54
Tri-x54
madelodie
·2 years agoHello,
you shouldn't have issued the refund. We refund once the item has been returned to us.
The dissatisfied buyer opens a dispute for item not as described and requests a return.
You accept the return and wait to receive the item.
Unfortunately for you, the buyer won everything.
You can contact eBay customer service from Monday by going through Help/ Contact us / Request a callback.
Regards.
koalagris
Mentor2 years agoGood evening @madelodie
Yes, but by providing a return slip.
As for customer service, it's 7 days a week (except public holidays)
Have a nice evening
koalagris
Mentor2 years agoGood evening @tri-x54
Here’s how it should have happened if you had followed the procedure:
https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=2&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=demande%20retour&lucenceai=lucenceai&docId=HELP1113
But you refunded on your own before the return...
= contact link to have customer service call you back, at the very bottom of this help page (7 days a week from 9 a.m. to 6 p.m.):
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-un-acheteur?id=5182&st=3&pos=2&query=Rembourser%20un%20acheteur&intent=remboursement&lucenceai=lucenceai&docId=HELP1608
Best regards