Item not sent, seller unavailable, impossible to request a refund | Community Mentor Help

alexan-9140 · 2024-05-06T17:41:28.646000Z

Hello, I bought an item on January 13, and since the seller isn't responding and simply isn't sending the product, I decided to cancel my order. Impossible, they tell me to wait X days after the delivery deadline. Today I'd like eBay to step in, but the option Ask eBay to step in isn't there. The only option I'm offered is to contact the seller (who doesn't respond and does nothing). Is it possible to contact an eBay customer service or something? I'd just like to be refunded pls thanks

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Item not sent, seller unavailable, impossible to request a refund | Community Mentor Help | eBay France