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item not delivered
Summary: got59 ran into a problem with an undelivered purchase on eBay. After trying to resolve the situation through eBay’s procedures without success, they opened a dispute. *miss-tigri* advised got59 to ask eBay to intervene three days after opening the dispute and provided a link to the appropriate procedure for getting help.
Hello,
I made two purchases from an eBay seller, a purchase that was not delivered. I tried to resolve the problem as eBay policy requires, without success. So I opened a dispute for an undelivered item, the seller sends me back a claim form to fill out with the carrier and since then nothing. I should now be able to ask eBay to intervene since nothing is moving forward, but there is no way to get into a constructive dialogue with the platform.
I want to be refunded for this unsuccessful purchase and I would like to know what the next steps are.
*miss-tigri*
Mentor2 years agoHello
The claim with the carrier is their responsibility.
You can ask eBay to step in after 3 full days have passed since the dispute was opened.
Here’s the link to the procedure again:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=7