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Item not delivered, PayPal refund request rejected
Summary: 7380gregory is dealing with a rejected claim on PayPal after purchasing a computer from the United States, with a delivery issue leading to the item's return. They opened a file on PayPal only to have their request denied because the seller provided tracking information. Now unable to open a dispute on eBay, 7380gregory seeks advice. *miss-tigri* responded by suggesting they contact eBay's customer service, as they are registered in Taiwan.
Claim rejected for an item not received.
Hello everyone, I am encountering the following situation: I bought a computer, the seller being in the United States, me in Taipei. Transaction date: 12/04/2025. The delivery time being unusually long, I contact the seller who tells me they can’t do anything; The "scheduled" delivery date being 02/04/2026, I cannot create a dispute before this date. On 28/01/2026, I am checking the delivery tracking, which tells me that the item is returned because there is a problem. I then open a file on Paypal, and I provide the delivery tracking which indicates that the delivery of the object is canceled. Today, 04/02/2025, PayPal informs me that my request is rejected because the seller has provided tracking information! I realize that since I opened a request on Paypal, I can no longer open the dispute request on eBay, what can I do? thank you for your help.
*miss-tigri*
Mentor6 months agoHello
Registered in Taiwan, you depend on eBay .com customer service
https://www.ebay.com/help/home