Item not delivered, PayPal refund request rejected | Community Mentor Help

7380gregory · 2026-02-04T05:12:59.046000Z

Claim rejected for an item not received.Hello everyone, I am encountering the following situation: I bought a computer, the seller being in the United States, me in Taipei. Transaction date: 12/04/2025. The delivery time being unusually long, I contact the seller who tells me they can’t do anything; The "scheduled" delivery date being 02/04/2026, I cannot create a dispute before this date. On 28/01/2026, I am checking the delivery tracking, which tells me that the item is returned because there is a problem. I then open a file on Paypal, and I provide the delivery tracking which indicates that the delivery of the object is canceled. Today, 04/02/2025, PayPal informs me that my request is rejected because the seller has provided tracking information! I realize that since I opened a request on Paypal, I can no longer open the dispute request on eBay, what can I do? thank you for your help.

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Item not delivered, PayPal refund request rejected | Community Mentor Help | eBay France