Item not delivered the request was closed by eBay

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Summary: amake-1687 ran into a problem with a purchase on eBay where the item was delivered to an unchosen pickup point and eventually returned. Despite requests to eBay for a refund, the request was rejected because the item was considered delivered to the correct region. amake-1687 disputed this decision but did not succeed, and the seller is not responding to attempts to contact them to resolve the issue. As suggested by eBay, it is advisable to get in touch directly with the carrier or the seller to arrange a reshipment.

I bought an item. The seller sent the item, but the item was delivered to a pickup point I didn’t choose. I didn’t have time to go get it; it was a bit far from my place. 8 days later the item was sent back. I made a not delivered item request. 3 days later I was notified that the seller had updated the tracking information, but when I try to track the parcel I see that (Your parcel has been received at our logistics site in VILLENEUVE.) since October nothing has changed. I didn’t close the request. I was supposed to wait until September 24 to ask eBay to intervene, and on the 24th I asked eBay to intervene. I said I wanted a refund. After checking, eBay told me that the item had been delivered to the right region and that they could grant me a refund. So I contested the decision. Even so, my request was closed. The seller doesn’t provide me with the necessary information for the return. I don’t have the item, I haven’t gotten a refund. Here is the last message I received from an eBay member

Hello

Thank you for contacting eBay customer service, my name is [First name], I’ll be happy to help you.

I understand that it is important to you that this issue be resolved, and I thank you for taking the time to bring it to our attention.

Following a more in-depth review of the information relating to this dispute, we consider that the item was delivered to the correct region (see attached document).
Therefore, we are obliged to reject this appeal.

Given that the tracking information shows that the item was returned to the seller, we recommend that you do the following:
Contact the seller to arrange a reshipment.
Contact the carrier, using the tracking number, in order to obtain more information about the delivery.

I hope this information has helped explain the situation and will allow you to handle it in the future.

Thank you for taking the time to contact us and for your interest in eBay. Have a nice day!