Undelivered item - Full refund?

Question

Hello, I have a customer who bought an item from me destined for Brazil; he did not receive the item and for good reason, he did not go to pick it up. Notified on October 14, he opens an item not received dispute on November 8 while saying in his message that he did not go to pick up the item because he is not used to buying abroad (however, he writes the day after the item was returned to the shipping company... anyway...). So not only will I have to refund the item, but I will also have to rei...

*miss-tigri* · Accepted Answer

Hello  Contact customer service because an item not collected by the buyer normally does not benefit from eBay protection .. Take a screenshot of the tracking so you can attach it to them if necessary.