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Undelivered item - seller is unable to issue a refund
Summary: dark.revan.57 bought a game on eBay that was lost by the postal service. Although an arrangement was made with the seller for a refund, the seller says the refund is being held up by eBay. dark.revan.57 is looking for advice on how to contact eBay, since it’s impossible to open a new dispute. *miss-tigri* mentions that closing the dispute was a mistake, because it makes a refund through eBay more complicated. koalagris suggests finding a direct refund solution with the seller.
I bought a Switch game that was misplaced by the Post Office. After opening a dispute for a package not received, reaching an amicable agreement with the seller and closing the request in order to proceed with the refund, the seller tells me that he still can't refund me, that it is blocked by eBay (proof to back this up). He asks me to contact eBay but I can't seem to find a contact, and it's impossible to open a new dispute. Does anyone know how to do it ?
Thanks in advance.
2 comments
koalagris
Mentor2 years agoHello @dark.revan.57
Since the seller has received (or will receive) the payment from the sale, please check with them to agree on a direct refund method.
Best regards
*miss-tigri*
Mentor2 years agoHello
You shouldn't have closed the dispute because for eBay, your problem is resolved and nothing is left that obliges the seller to refund you.. And since you can only open one dispute per item 🥴
Customer service won't be of much help
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=Cont&lucenceai=lucenceai&docId=HELP1326