Undelivered item - seller is unable to issue a refund | Community Mentor Help

dark.revan.57 · 2024-05-29T06:13:12.986000Z

Hello,I bought a Switch game that was misplaced by the Post Office. After opening a dispute for a package not received, reaching an amicable agreement with the seller and closing the request in order to proceed with the refund, the seller tells me that he still can't refund me, that it is blocked by eBay (proof to back this up). He asks me to contact eBay but I can't seem to find a contact, and it's impossible to open a new dispute. Does anyone know how to do it ?Thanks in advance.

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Undelivered item - seller is unable to issue a refund | Community Mentor Help | eBay France