Item not picked up by buyer | Community Mentor Help

zahkykuro · 2025-04-22T18:14:28.714000Z

Hello everyone,Let me explain my problem:I sold an item for €105 + shipping, an item that was paid for very quickly on April 7.I sent it on April 8, and it arrived at its pickup point on April 12 (shop2shop).As the title of my message suggests, the buyer did not pick up the parcel within the allotted time, so it was sent back to me.It's the first time this has happened to me; I haven't been selling on Ebay for very long, so I have no idea how to react. I haven't contacted the buyer yet, and they haven't contacted me either.So my questions are, I imagine it's possible, at their expense, to send the parcel back to them again?If we agreed on that option, I don't see where on Ebay I can ask them to pay shipping fees again?If the buyer wanted a refund (once I receive the returned parcel), I read that I would only need to refund the price of the item, but what about the fees that Ebay applied to the sale, namely €11.77?I'm not going to refund €105 when I only got €93.73 in my pocket; I'm afraid of being penalized even though I honored all my commitments regarding this sale...Thanks in advance for any answers you can give me.

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