Item not received, no news from the seller | Community Mentor Help

jaco-9396 · 2024-05-03T17:44:49.164000Z

Hello, good evening. On April 15, I bought an item that never got past the “preparing your order” stage. I contacted the seller, who never got back to me. I reported the situation, eBay “freezing” the case until May 1, which I refused; I was demanding a refund, refusing any further contact or transaction with this “seller”. So I filed a claim with my payment provider, which gives eBay until May 9!Is there a messaging system that would make it possible to speed up this process? These delays are ridiculous and unjustified.

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Item not received, no news from the seller | Community Mentor Help | eBay France