Locked
Discussion interactions are currently paused.
Item not received, no news from the seller
Summary: jaco-9396 expressed frustration about an item purchased on April 15 that never moved past the "being prepared" stage. After contacting the seller with no response, they requested an immediate refund through eBay, but had to wait for a resolution until May 9. *miss-tigri* and koalagris advised waiting until the delivery deadline to report an issue and open a dispute on the site to get a refund.
Hello, good evening. On April 15, I bought an item that never got past the “preparing your order” stage.
I contacted the seller, who never got back to me. I reported the situation, eBay “freezing” the case until May 1, which I refused; I was demanding a refund, refusing any further contact or transaction with this “seller”. So I filed a claim with my payment provider, which gives eBay until May 9!
Is there a messaging system that would make it possible to speed up this process? These delays are ridiculous and unjustified.
koalagris
Mentor2 years agoGood evening @jaco-9396
Whatever you may think, the terms and conditions are the same for everyone...
To report a non-receipt, you must wait until the delivery deadline has passed; after that, you can open a dispute on the site, and the refund will follow.
Regards
*miss-tigri*
Mentor2 years agoGood evening
You can report an item not received as soon as the delivery date has passed ..
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=7