Item not received / claim arbitrarily closed by EBAY | Community Mentor Help

clairdel47 · 2023-08-27T09:28:34.162000Z

I bought a stamp collection in Germany on July 8 last year. Having received nothing by the end of July, I opened a claim for an item not received. I made sure to communicate with my seller, who was very courteous and, on his side, began a procedure with his carrier. Since then I have been waiting, knowing that during this holiday period you shouldn't expect problems to be resolved quickly. Yesterday I was surprised to receive an email from EBAY telling me that the procedure had been closed since no activity had been recorded for 21 days in my claim. At no point was I warned by EBAY about the closing of my case, and when I try today to make a claim, I realize that I have no further recourse or any way to get in touch with EBAY. Is there any recourse, because I have been particularly conciliatory and patient, trying to find an amicable solution, and now I see that EBAY is suddenly shutting the door on me?

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Item not received / claim arbitrarily closed by EBAY | Community Mentor Help | eBay France