Item not received, seller does not respond to any messages, impossible to contact EBAY, money has been taken

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Summary: pervillei expresses frustration about a purchase on eBay where the seller took the money without sending the item. He finds it impossible to contact eBay or the seller to resolve the problem and asks for help. jacquelinedu36 advises opening a dispute for a not received item via a link to eBay's site and stresses the importance of not closing the dispute. *miss-tigri* reminds everyone that it is possible to open a dispute 30 days after the estimated delivery date has passed.

Hello,

Impossible to contact the seller who cashed the money on 05.12. The item was not sent, the money was finally cashed and that’s the end of the story.

At the same time, it’s impossible to contact EBAY (mail, phone, Ebay links), because there is no way to discuss this problem. None. The various links on the site provide no solution to fix the problem.

How can I get a refund, knowing that the seller sent an automatic message, refund impossible.

Thank you for helping me, this story is driving me crazy.

Knowing that others are in my situation based on the reviews.

The seller is: [Pseudo]

And I paid 136,94 EUR !

Best regards,

Jacques