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Item not received, marked as sent, no refund.
Summary: mpgyfh is looking for advice about a dispute on eBay after a problem with the purchase of a bike suspension. Although the item was marked as shipped, it was never received, and attempts to get a refund through eBay have failed. The seller has not responded since June 12, and eBay has not followed up on their requests. mpgyfh has filed a criminal complaint, but the process is long and uncertain. They are asking for recommendations on how to recover the 295 CHF paid.
Hello everyone, I’m asking for advice from people who have experience with eBay in terms of disputes. I had an issue with a purchase I made. I ordered a bicycle suspension from a seller, and the item was immediately marked as shipped without tracking. I asked the seller to cancel the item because I had made a mistake, and he told me OK, do it through eBay, except eBay initiated a return request since the seller marked it as shipped. eBay closed the request and never replied to my email. The seller stopped responding on June 12 after the refund request (return). In the end, I never got the item or my money. How can I get my 295 CHF back? I filed a criminal complaint against the seller with all the messages, but that is very slow. What do you recommend I do?
Best regards
Aurélien
*miss-tigri*
Mentor1 month agoHello
On eBay there’s no action possible anymore, but check with the customer service of ebay.ch since, being registered in Switzerland, you’re under their service.