Item not received, marked as sent, no refund. | Community Mentor Help

aurbor_29 · 2026-06-22T01:01:26.416049Z

Hello everyone, I’m asking for advice from people who have experience with eBay in terms of disputes. I had an issue with a purchase I made. I ordered a bicycle suspension from a seller, and the item was immediately marked as shipped without tracking. I asked the seller to cancel the item because I had made a mistake, and he told me OK, do it through eBay, except eBay initiated a return request since the seller marked it as shipped. eBay closed the request and never replied to my email. The seller stopped responding on June 12 after the refund request (return). In the end, I never got the item or my money. How can I get my 295 CHF back? I filed a criminal complaint against the seller with all the messages, but that is very slow. What do you recommend I do?Best regards Aurélien

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Item not received, marked as sent, no refund. | Community Mentor Help | eBay France