Item paid for but not delivered, not found in my orders because the purchase was made outside my account

Locked

Discussion interactions are currently paused.

Summary: hlzel_95 ordered an item on eBay without logging into their account and never received the item, despite a confirmation and the payment being charged. They tried to contact the seller, maisonfutee, but found out that the company no longer existed. Since the order does not appear on their account, they are looking for help to get a refund. koalagris recommended following an eBay procedure for returning items bought without an account, providing a link to the appropriate help page.

Hello,

last week I placed an order via eBay with maisonfutee, without logging into my account.

I was supposed to receive the item between June 17 and 19. I did receive an order confirmation and the purchase was charged.
Since then, nothing. My order tracking shows that the shipment has not yet been made.
I found a phone number to call maisonfutee and the person I spoke to told me that this company has no longer existed for some time.

I’m trying to figure out how to get a refund on the eBay site, but since I bought it without logging into my account, my order doesn’t appear. The day before yesterday I sent an email to the eBay address that had sent me the order confirmation, no response.

Can anyone help me?

Thanks in advance.