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Subject: Complaint regarding the dispute decision – Request for review by a servi
Summary: boutiquemalo expresses disagreement with the ruling in a dispute related to an eBay order, which was decided in favor of the buyer. They provide proof of delivery in line with eBay's policies and ask that the decision be reviewed by a supervisor. boutiquemalo emphasizes the importance of protecting sellers' rights and is considering reevaluating whether to continue doing business on eBay if the situation is not resolved.
Subject: Complaint regarding dispute decision no. [Reference] – Request for review by a higher-level department
Hello,
I am following up on your message of April 19, 2025 regarding dispute no. [Reference] relating to order [Reference].
I would like to strongly contest the decision made in favor of the buyer. Indeed, a valid and compliant tracking number was generated and automatically linked to the order via La Poste (Tracked Letter). This tracking is visible in the order history on eBay and shows delivery carried out on 03/21/2025, which constitutes sufficient proof of receipt according to your own policies.
I understand that this number may not have been entered manually, but this requirement is nowhere explicitly mentioned as a mandatory condition for protecting the seller. All tracking information was indeed available in time via the platform, and delivery is confirmed.
I am therefore asking you to review this case by forwarding it to a competent higher-level manager, because this decision does not respect the seller's rights. It also sends a very discouraging message to sellers who follow the rules and use tracked delivery services recommended by eBay.
If this decision is not reconsidered, I will be forced to question the viability of continuing to sell on eBay, as this undermines the confidence we can have in the protection offered to sellers.
I remain available for any additional information.
Sincerely,
[Contact details]
