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OBJECT [Reference]
Summary: 0101japh17 mentioned a payment problem on eBay, where an item appears twice in the cart and account, despite a successful payment for one of the orders. The participant contacted the seller, who confirmed not having received payment for the first order. koalagris provided a link to eBay customer service for assistance.
Problem encountered when paying for an item paid by BANK CARD AFTER AUCTION. The item appears TWICE (IN THE CART and IN the ebay account NOT YET FINALIZED ).
ORDER[RéférenceA] : PAYMENT FAILURE,
ORDER [RéférenceB] : PAYMENT ACCEPTED.
The FIRST ORDER described is back IN THE CART, READY TO BE REPAYED.
WHAT IS THE PROCEDURE TO FOLLOW TO CANCEL THE DUPLICATE?
THANK YOU FOR YOUR REPLY.
BEST REGARDS,
P .S. I CONTACTED THE SELLER WHO CONFIRMED THAT HE HAD NOT RECEIVED THE PAYMENT.
koalagris
Mentor2 years agohttps://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326