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SUBJECT [Reference] small table
Summary: bruno.1.52 sent a parcel via Mondial Relay that was not delivered as expected and was returned. Mondial Relay refunded the parcel after his complaint, but he is having trouble generating a new shipping label because the parcel is marked as delivered on eBay. *miss-tigri* suggests contacting eBay customer service to resolve the problem, while jacquelinedu36 recommends sending the parcel again directly through Mondial Relay without going through eBay.
Hello,
I sent a parcel via Mondial Relay. This parcel was not delivered to the intended relay point and was therefore returned to me without reason. I contacted Mondial Relay, who reimbursed me 10 days after my claim. I now have to return the parcel to the buyer, but when I try to edit the new Mondial Relay shipping label, it is impossible because it is marked as delivered on eBay on 19.09.23. How do I send the parcel back? Thank you for your quick reply. Best regards. This concerns parcel [Référence] sent to [Nom].
jacquelinedu36
Mentor2 years agoHello,
Return it via Mondial Relay without going through eBay
*miss-tigri*
Mentor2 years agoHello
Contact customer service
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=Conta&lucenceai=lucenceai&docId=HELP1326
you can have them call you back ...