Item received damaged | Community Mentor Help

koh-17 · 2025-07-15T16:55:42.641000Z

Hello community, I received a damaged item, I paid VAT in the USA then paid it again when it arrived in the country, on top of import fees. The item is a coin whose NGC grading company slab was broken and needs to be looked at for a cost of about thirty euros. Between the double VAT and import fees plus regrading, I’m doubling the price of the item. eBay told me to start the return process and that the seller and I would discuss an amicable solution, except that the return was automatically accepted, but having paid double VAT and import fees that won’t be refunded to me, I don’t want to return the item. I would have preferred a goodwill gesture to pay for the coin’s grading again. The box asking eBay to intervene doesn’t work, I sent them two messages (one more than a week ago and the other four days ago) with no response from them. Do you have any idea please on how to proceed? Thank you for your feedback.

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Item received damaged | Community Mentor Help | eBay France