item received with card stuck on it

Question

I received a perfume sample, and on it, the seller had stuck her card. I removed the card, which also removed part of the black color from the box. I sent two messages to the seller, but no reply. I would like to receive a new box or a partial refund

*miss-tigri* · Accepted Answer

Follow the procedure, the seller will be able to make a proposal for a partial refund or a full refund with return: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7