Item received by the buyer but payment is on hold | Community Mentor Help

lud_9830 · 2025-06-22T10:44:58.772000Z

Hello everyone,I sold an item (nearly €800...) on Friday, June 13.The buyer paid less than an hour later, and I shipped it the same day.Problem: postal service tracking, both on the French and German sides, is unreliable.But the buyer confirms having received the package and even left me a positive review!During a call to the eBay hotline, I was told that my payment would remain blocked for 30 days as long as the buyer had not confirmed receipt. But no one can explain WHERE the buyer is supposed to click.It's really pathetic...Have you ever faced this situation?

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Item received by the buyer but payment is on hold | Community Mentor Help | eBay France