Received item not working | Community Mentor Help

nanette942 · 2025-03-04T17:33:48.415000Z

Good evening, I ordered 2 micro sd switch on 07/02/2025. I received them on 24/02/25. Unfortunately, the cards are not authentic and do not work with the switch at home. I sent a message to the seller on 25/02/25 asking for a refund, but this message has gone unanswered. On 27/02/25, I made a return request. Unfortunately, the seller has been banned from Ebay for violating the rules. So I can neither open a dispute, nor rate the item, nor contact Ebay since the tab "ask Ebay to step in" does not appear. How can I contact Ebay to get a refund? Please help me.

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Received item not working | Community Mentor Help | eBay France