Item sold not delivered and returned damaged | Community Mentor Help

le_collectioneur38 · 2024-08-27T10:56:05.838000Z

Hello, I sold an item and used Mondial Relais shipping from the eBay sales page. The delivery driver never presented the parcel to the buyer and it was returned to me broken. Mondial Relais says that eBay has to contact them for compensation. I wrote to eBay, who isn't replying. What should I do? The buyer is very nice and I'd still like to send them their item, but I don't want to pay for shipping again when there has been no refund for the service not provided by Mondial Relais Thanks for your help!

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Item sold not delivered and returned damaged | Community Mentor Help | eBay France