Item stolen by the post office, what should I do as a seller? | Community Mentor Help

obzedat · 2024-12-02T18:59:18.466000Z

Hello,I am a seller and the buyer of my item received the wrong package because of the postal service. The label on my package was peeled off and removed from its plastic pouch before being crudely stuck onto someone else’s package. Result: the package had 2 different labels with 2 different senders and 2 different recipients. My buyer therefore received a Temu order instead of my eBay item.At the moment I don’t know where my package is. I contacted the postal service and was told to wait until tomorrow because the package had apparently gone back to the stage of “being processed at the local sorting site” as of Monday, December 2, 2024… even though it had been marked as “delivered” a few days earlier on Saturday, November 30, 2024 (the wrong package).If the package turns out to be lost, what should I do if the buyer asks for a refund knowing it’s not my fault? This is the first time I’ve been in this situation, any help will be greatly appreciated.Thanks in advance!

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Item stolen by the post office, what should I do as a seller? | Community Mentor Help | eBay France