Stolen item during shipping and refund request | Community Mentor Help

bakura71 · 2024-01-16T17:27:09.826000Z

hello 1) I would like to know several things: is it normal that for a dispute, proof is only requested from the buyer and not from the seller and the buyer:I sold collectible cards and these cards were stolen during transport (probably the package was opened, contents stolen, then the package resealed) but the buyer picked up the package without making any reservations, so Mondial Relay does not want to refund it. A dispute was opened, Ebay asked the buyer for proof and nothing from me... and of course when it came time to challenge it, it was impossible to attach the documents I have in my possession 2) In any case Ebay ruled in favor of the buyer and is asking me to refund the amount to the buyer, but after checking with the police station in my town French law takes precedence over Ebay's rules and forbids the platform from asking the seller for a refund if the problem occurred during transport . But of course it is impossible to contact anyone and there is no reply to the various messages I sent them (the 48-hour deadline having passed) and so it is impossible to have the documents the buyer provided them and no way to provide them with those I have in my possession

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Stolen item during shipping and refund request | Community Mentor Help | eBay France