Offer and counteroffer
Summary: dacui-0 explains that he accepted several offers and counteroffers, but notices that two items are missing out of the five involved. These items appear as pending payment but remain visible in sales. He is looking for help to understand this issue, noting that the counteroffers are in his emails but not on eBay. lingma85 recommends contacting eBay customer service to resolve the discrepancy in the counteroffers.
Hello,
So let me explain: I accepted offers and counteroffers, 5 to be exact, and I go into orders to send a combined invoice to the buyer, then
I realize that 2 items are missing out of the 5? I see these 2 items awaiting payment when I click on my active sales while looking at the offer! but I still see them for sale, which is very strange.
The 2 counteroffers that I accepted and that don't appear, I find them in my emails but not in my Ebay messages.
If you could help me understand and solve this problem, that would be very kind.
Thanks in advance, kind regards, David.
lingma85
Mentor1 week agoHello @dacui-0
Contact Customer Service here-------->
eBay Customer Service
so they can tell you the reason the counteroffers disappeared.. and what to do...
Best regards
.
dacui-0
OP1 week agoThanks for your quick response, so I’ll contact them tomorrow given the hours 9am to 6pm
( I already have more than 300 items and that has never happened to me )
Kind regards, David.