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PROMOTIONAL OFFER January 8, 2025 DOES NOT WORK
Summary: devil7394 shares a frustrating experience with eBay, having received a promotion for fee-free listings that did not apply during a sale. After contacting customer service, he was told that the promotion was targeted and not intended for him, despite having received emails about it. koalagris responds by sharing links to similar testimonials from other disappointed users. devil7394 expresses his ongoing disappointment with eBay, despite 23 years of use, and is considering stopping selling on the platform for good.
Good evening, like many eBayers, I received several emails about fee-free listings until January 8. I activated the promotion and there you go, one sale made and €34 in final value fees...
I contacted customer service, who replied:
"After reviewing your account, I found that the 100% commission fee promotion was not sent to you. Indeed, it is a targeted promotion granted to a limited group of sellers."
They don't even know who they're sending the promotions to!!!!!
I offered to forward them the emails that had been sent to me... no response... it's disheartening...
koalagris
Mentor8 months agoGood evening @devil7394
You’re not the first to report it:
https://communaute.ebay.fr/t5/Aide-entre-membres/OFFRE-PROMOTIONNELLE-NON-APPLIQUEE-POUR-VENDEUR/m-p/2970972
https://communaute.ebay.fr/t5/Les-forums-eBay/Frais-ebay-alors-que-pendant-deux-semaines-il-n-y-a-aucun-frais/td-p/2970754
https://communaute.ebay.fr/t5/Aide-entre-membres/Arnaque-ebay-%C3%A0-la-promotion-vendeur/m-p/2971024
Kind regards
devil7394
OP8 months agoThank you for your response.
So there are many of us and Ebay does nothing!! I’m really disappointed; I’ve been on ebay for 23 years. This is how users are treated!!
I had already had a bad experience a little over a year ago and had decided to stop selling on this site. After all this time, I thought things had probably gotten better since then, but in fact not at all, it has clearly gotten even worse...
In any case, if I can’t get what I’m owed, I think I’ll stop using ebay for good... I won’t recommend this site to my family and friends...