I was sold an S21 5G advertised as functional and unlocked for all carriers, but it doesn't work | Community Mentor Help

bcobou-x4wam2oor5 · 2023-11-14T10:58:34.306000Z

Hello community. I’ve just been the victim of abuse. I bought an S21 5G on Ebay described/presented as fully unlocked for all carriers. The phone is presented as in never-used condition, opened, functional, and compatible with any carrier. I ordered it on July 30 and received it on August 8, 2023. I wanted to use it toward the end of October 2023. No matter which SIM card from any French carrier is inserted into the phone, that card does not register on the network. When you do a network search on the phone, it sees no network. After contacting the seller, who asked me to go to a local repair center. Which I did; they all concluded that this phone has a problem and that it needs to be returned to the seller. The seller kept insisting, telling me he would send me the unlock code. I told him yes, but with the unlock procedure. And since then, the seller no longer отвечает to my messages and to my request to return the faulty phone for replacement. I feel cheated and deceived by a dishonest Ebay seller who is misleading customers and sending bad products to Ebay customers. I no longer have access to Ebay’s option to return the phone. I no longer even have the possibility of getting Ebay involved despite the seller’s bad faith. Please, tell me how I can escalate this problem in order, on the one hand, to stop this dishonest seller on Ebay and get a refund for the faulty product that never worked? Kind regards

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I was sold an S21 5G advertised as functional and unlocked for all carriers, but it doesn't work | Community Mentor Help | eBay France