Dispute opened | Community Mentor Help

meloche02 · 2024-08-11T16:13:06.896000Z

Hello, I bought an electric bike from a private seller. Received on 02/29, I had problems right from the start: not delivered to my home, damaged when I opened the box! I couldn’t ride it right away, but as soon as I could, there were still little issues. The battery was advertised for 60-70 km, but in the end at 20-25 km I have to recharge.. I told the seller right away, who tells me he needs a video and that he doesn’t believe me.. I had health problems, so no bike.. I go back to the bike description and realize that there are 5 modes on my bike, whereas I only have 3.. Yesterday I send a message to the seller explaining everything and asking for his email so I could send the videos, and there he tells me it’s been more than 6 months (false) and that I needed to get moving, etc etc.. My question is: I saw that I could use the EBAY guarantee, but I can’t access it, or at least get a contact to speak with EBAY, because of course the seller has become a ghost.. Could you help me or give me a contact please? Thank you in advance Amélie

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