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Payment for failed refund
When I try to refund an item ordered, Ebay says that the payment failed and tells me to add a payment method even though I already have my bank account linked to my eBay account. Do you have an explanation for this problem?
Thanks in advance
3 comments
koalagris
Mentor1 year agoBonsoir @kvihumber0
C'est parce que le remboursement par carte bancaire est nécessaire, voir les CGUs :
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-les-acheteurs?id=5182&st=3&pos=2&query=Rembourser%20les%20acheteurs&intent=remboursement&lucenceai=lucenceai&docId=HELP1608#section2
https://www.ebay.fr/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling-costs?id=5205
Cdlt
kvihumber0
OP1 year agokoalagris
Mentor1 year agoIn that case, check with customer service (the contact links are at the very bottom of the help pages).