Hello, I placed an order on eBay but didn’t receive the confirmation email, so I have doubts about whether my payment was approved. I don’t know who can help me; without my order number, it’s complicated. I sent my email address to the help service, which is supposed to retrieve the order placed using my email address, but I haven’t heard back. Thanks for your replies
koalagris
Mentor11 months agoHello @lud-1853
Was it charged to your account or not?
If yes, submit a callback request to customer service (7 days a week, from 9 a.m. to 6 p.m.), with the references shown on the bank debit:
https://www.ebay.fr/help/buying/paying-items/acheter-sans-tre-inscrit?id=4035&st=3&pos=2&query=Acheter%20sans%20%C3%AAtre%20inscrit%20&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1147
Contact link all the way at the bottom of the help page.
Best regards