No delivery because of the Hermes carrier | Community Mentor Help

jimp_580 · 2024-12-12T16:48:37.653000Z

Hello community, before I do anything stupid, I’d like your opinion. I ordered a parcel in Germany on 19/11/24 for the sum of €14.90 (free shipping and paid by PayPal) for delivery to Belgium scheduled between 21 and 26/11. It is covered by eBay buyer protection. Parcel sent by Hermes Paket International. Having received a tracking number, I see on their website (only in German) that they took charge of the parcel on 22/11; I can see my address there as well (name, postal code, city and “Belgien”). I also find a “Colis privé” tracking number which tells me on 21/11: “Your parcel is being prepared by the sender. It will be entrusted to us shortly”, with my address. And then my parcel circulated in Germany, on 23/11 it went to Hanover, on 25/11 to Mönchengladbach, on 10/12 to Friedewald and ... finally on 11/12 to Bremen where it was delivered! (eBay also shows me parcel delivered) Not understanding, I contact the seller, who tells me he picked up the parcel with the note “unknown recipient” and since the shipping costs him €8.5, he offers to refund me the difference, namely €6.4! First of all, since I committed no fault, I don’t see why I should have to pay anything? Secondly, Hermes is clearly totally incompetent; the problem is on their side. So neither the seller nor the buyer did anything wrong; it’s a carrier problem. I really want to receive the parcel, I would agree to pay the shipping costs, but I fear the problem will happen again. If I get eBay involved so that the parcel is resent to me and I don’t receive it, will I be able to open a dispute again? Any advice? Thanks for reading PS: the message on "Colis privé" is still the same, they’ll be waiting a long time yet!

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No delivery because of the Hermes carrier | Community Mentor Help | eBay France