No NOTIFICATION or EMAIL received for the sale of an item | Community Mentor Help

birgit_en_france · 2026-03-11T23:03:21.306000Z

Tonight, March 11, 2026, a buyer contacts me by message saying they are waiting for an item they purchased. After checking, I see that they bought this item on February 24. However, I received no email from EBAY, nor any notification informing me of this sale. So far, I haven't had any problems. After checking my profile and the settings in communication preferences, I see that the box (Sales --> Edit your sales notification preferences --> Item sold ) is unchecked, even though I have never changed these settings. Updates cause bugs or errors that can be costly, since a sale can be canceled due to lack of information. How do I contact Ebay to make a claim, since there are only claims on pre-set topics? Thank you for your replies

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No NOTIFICATION or EMAIL received for the sale of an item | Community Mentor Help | eBay France