No news from the buyer after selecting "Pickup"

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Community Mentor Help

Hello,

The buyer has chosen the delivery method: hand delivery (free).

Often buyers make a mistake because it is displayed as: free delivery: pickup.

Despite my follow-ups, no response from the buyer.

I do not want to cancel the order because I do not want to pay fees for which I am not responsible.

Do you have a backup solution?Thanks

franceecotoit

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Posted 1 year ago·Last reply 1 year ago

3 comments

koalagris

Mentor1 year ago

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Hello @franceecotoit

You don't specify whether the buyer paid or not...

Best regards

franceecotoit

OP1 year ago

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Hello, the buyer has paid.

koalagris

Mentor1 year ago

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The best thing is to check with customer service because as far as replacements are concerned, nothing is really planned in terms of deadlines or cancellation...