No "Request grouped delivery" option in the cart | Community Mentor Help

archimeres · 2026-01-19T14:44:23.707000Z

Hello everyone! I'm coming to ask you a question after two unproductive calls to eBay: When buyers add several of my items for sale to their carts, they don't see the "Request combined shipping" button like with other sellers. And yet my setting is correct, the "allow requests for combined shipping" option is indeed enabled on my eBay.fr, eBay.com, ebay.HK, etc. account. Have you had or solved the same problem??? P.S. eBay agents ask me on the phone to reply to them in messaging by adding a screenshot of the cart in question (you have to create another eBay account to simulate the situation of a buyer, of course 🥹) , all so they can escalate this issue to technical support. Meanwhile, after 3 hours I realized there's not even the option to add an image in messaging when chatting with an eBay agent... I'm taking in all the information you have! Thanks for your help!!

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No "Request grouped delivery" option in the cart | Community Mentor Help | eBay France