No response on the seller's shipments

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Summary: lagueule7 expresses concerns about an online purchase, as they haven’t received any tracking information from the seller and can no longer find the listing. max2661953 clarifies that they are posting in a forum and asks whether lagueule7 received a purchase confirmation by email. lagueule7 confirms that payment was made, but the seller is no longer responding. francexpressdeal provides a link to contact customer service in order to resolve the issue.

Hello, I contacted the seller several times to get the tracking information, but he doesn’t answer, so I looked for the listing on your site and I can’t find it. I can’t find him either, neither with his username nor his email address. I find that very suspicious. Are you sure the person is reliable and that the package has been sent? Because I don’t know why, but I feel like something is shady. Can you confirm whether I’m wrong or not? Do you have the information?
Can you help me please?

I’m waiting for your reply

lagueule7

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Posted 3 years ago·Last reply 3 years ago

4 comments

max2661953

·3 years ago

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Good evening, @lagueule7 ,

You're on a forum here, you're not addressing EB.

Did you receive an email from EB confirming your purchase?

Have you checked your hidden purchases? Or maybe it's a purchase without being signed in.....

lagueule7

OP3 years ago

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Ah **bleep** I thought about writing to S.C
My payment was confirmed, the seller told me that the package had left
But without telling me with whom and the tracking number, I followed up several times and he never replied

Sent from my Galaxy device

francexpressdeal

Mentor3 years ago

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Bonjour @lagueule7

pour contacter le service client :

https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&docId=HELP1326

lagueule7

OP3 years ago

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Also the sale itself in purchases doesn’t appear anywhere in my profile as if it didn’t exist at all, it’s really strange