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Problem with Mondial Relay delivery
Summary: cemi73 is having notification problems for a Mondial Relay delivery made by a seller on eBay. Although the package arrived, cemi73 didn’t receive any notification, which caused the item to be returned to the seller. Mondial Relay says they sent notifications, but cemi73 never received them. *miss-tigri* advises contacting customer service and asking sellers not to use Packlink, eBay’s shipping platform. A reply from “Caroline,” relayed by *miss-tigri*, also suggests calling customer service directly to get the PIN code needed.
Hello,
a seller sent me an item via Mondial Relay through Ebay and not directly through the Mondial Relay site. I did not receive any notification by email or SMS even though the parcel did arrive in my locker. The item was therefore returned to the seller after the waiting period had passed. The seller and I contacted Mondial Relay to find out why I had not been informed of the parcel's arrival. Mondial Relay told us that 2 emails had been sent without being able to confirm the email address. The seller then made a new shipment. 3 days ago he told me that the parcel had arrived, but once again I was not informed. Mondial Relay sent me the PIN code at my request by SMS. It seems there is a problem with Ebay, which does not send the details to Mondial Relay. I have checked my account and my email and mobile number are correctly registered and confirmed. Do you have any idea where the problem is coming from?
Thank you.
*miss-tigri*
Mentor2 years agoHello @cemi73
@caroma-5774 would like to reply to you but can't seem to manage it. So here it is
Hello, your reply helped me understand why "it was going wrong" I would have liked, after that, to add something to your reply but I don't have the reply icon (even by clicking everywhere that is written in blue after going to see a reply to that question). So I had the same problem as cemi 73. So solution 2 I called customer service directly 09 69 32 23 32 as soon as it opened at 8:00 in the morning (the mondial relay email contact form still hadn't been processed more than 18 hours after my request) Customer service gave me the number of the department able to provide the pin code to retrieve the parcel so you need to call 09 70 26 42 64 from 8:30. If you have the possibility to pass on the information in a 2nd reply to cemi73 that would be cool. Best regards. Caroline
*miss-tigri*
Mentor2 years agoHello
The problem comes from ebay's shipping platform (packlink), which seems to be getting worse and worse ..
Sellers should use the mondial relais site directly, but they would still need to be informed ..
Other than complaining to customer service, which will eventually pass the info along, and asking the sellers of your future purchases not to use packlink, I have nothing else to advise you ..