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PC gamer
Summary: banshee_superior sold a PC on eBay and is facing a dilemma after a buyer requested a refund for a "purchase made by mistake." He is afraid of being charged unfairly if he accepts the request. koalagris says there are no commission fees on a transaction canceled at the buyer's request and suggests contacting customer service to clarify the sponsorship fee issue. banshee_superior was charged €31 and does not know how to cover the full refund because of the fees already deducted from his eBay account.
How can I accept a buyer’s refund request without paying fees?
3 comments
koalagris
Mentor1 year ago"the problem is that if I accept his request I will pay fees" = where did you read that?
There are no commission fees on a transaction canceled at the buyer's request:
https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=2&query=Avoirs%20des%20frais&intent=avoir%20frais%20de%20commission&lucenceai=lucenceai&docId=HELP1304
banshee_superior
OP1 year agoThe problem is that 31€ was taken from me (selling fees + the ad
sponsorship fees), so I have to refund the full amount of the
order (260€) but I only have 229€ in my eBay account because of these
fees. I don't know how I should act in this situation or
how to do it...
Kind regards
Have a nice evening
koalagris
Mentor1 year agoCommission fees are a credit, but I doubt the sponsorship fees will be refunded...
= Check with customer service starting tomorrow: the contact link is at the very bottom of the help page posted yesterday.